 GillianCrackers™
Old Fashioned.
Handwrapped Holiday Crackers.
Filled with lottsa little treats.
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Terms
@ GC |
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Below
are some ordering hints that might help if you are stuck.
There is usually someone in the studio you can speak to most afternoons
1pm -11 p.m.
So try emailing us
if you need help. If we're in, we'll respond within the hour.
1) My credit card payment wasn't accepted!
This happens occasionally. Unfortunately
- the credit card processor can be very particular about the information
you input.
For instance, they SAY to enter your name just as it appears on your
credit card, however SOMETIMES if that doesn't work, try entering your
whole first name - often the does the trick. The same applies for your
address: Your credit card company may mail your statement to Yonge Street
E. but when you enter the info in the shopping cart, it sometimes only
accepts East instead of the abbreviation E.
Paypal has told us that if a customper has a problem in processing their credit card payment, there should be an ERROR CODE offered as explanation.
Still having
trouble? The best solution would be to click on the appropriate
link below to leave your credit card details. These links lead to a SECURE message
board location.
Canadian
orders: https://ww12.aitsafe.com/mbrd.htm?usr=E9102141
USA and all other orders:
https://ww7.aitsafe.com/mbrd.htm?usr=9439358
You will need
to leave ALL of the following
infomation - please don't leave anything out or we can't process
your card:
CREDIT CARD INFO REQUIRED:
1) Name
2) Address
3) State or Province
4) Zip Code or Postal Code
5) Telephone #
6) Credit Card Company
7) Credit Card #
8) Expiry Date
9) Security Code (on the back of your card)
Once
you have sent us your credit card information, please email us with
your order, including quantity, type of cracker and your SHIPPING address
if it is different from your billing address. You do not have to send
us your other address or phone details again as we can pick that up
from your credit card details.
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2) I
can't get the cart to move to the Payment Page! What's UP?
Check to make sure that you have filled in ALL of the boxes
with this symbol beside them *
You must also check off the "TERMS" box
after you have filled in all of your address information. The cart will
not proceed until you agree to the terms of sale.
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3) But
I don't have a Paypal Account! Help!
It's OK! You don't need a Paypal account to pay
for your order. If you do have one and wish to proceed to
your account, then, in the box usually located at the right hand side
of the page, enter your Paypal username and password. If you don't
have a Paypal account, then use the option at the left hand of the
payment page where you see the accepted credit cards logo. You can make
a direct payment with your credit card by clicking on that link. NOTE:
I have been using Paypal for about 8 years. I can attest to their integrity
of service, privacy and safety. Using Paypal gives both the buyer and
the seller additional protection. If you don't have an account, consider
getting one soon!
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4)
What is my 'Shipping Zone'
On most pages there should be either red text or a box with a red border which reads:
Just click on the link and that will lead you to your shipping zone.
We have included the shipping zone chart at the bottom of this page as well. |
Here are some things to know about placing your order:
5) But I don't
want THREE, Gillian, I want FOUR!
If you want to increase or decrease the number of items
you wish to purchase, highlight the number in the 'quantity' box, delete
it and replace it with the number you want, for instance, changing your
order from 2 boxes to 3 boxes. Then, look down towards the bottom of the
shopping cart page and find 'Recalculate'. Click on that and you will
see the adjusted price for your new quantity of items.
You can then return to shopping or proceed to the checkout payment pages.
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6) Gosh, I still need help,
Gillian!
Nothing above helped? Then send me an email HERE:
I may answer within moments so don't go away
til you see if I'm in or not! If you don't get a reply within 5 minutes,
then likely I am not in the studio.
EMAIL: It is usually fastest to EMAIL
as I am often around the studio in the afternoon or evenings and can also
access your emails from home.
PHONE: You could call
at: 705 645 3460. However, because I have hearing loss, I will still reply by email - so please leave your email address.
FAX: 801 720 5775. You can fax questions, orders,
and credit card info if you wish. |
USA
ZONE CHART
Please choose your state to determine your Shipping Zone
for the shopping cart.
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CANADIAN
ZONE CHART
Please choose your state to determine your Shipping Zone
for the shopping cart. |
| State |
Zone |
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Province/Territory |
Zone |
| Alaska |
5 |
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Alberta |
4 |
| Alabama |
3 |
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British Columbia |
4 |
| Arkansas |
3 |
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Manitoba |
3 |
| Arizona |
4 |
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New Brunswick |
3 |
| California |
5 |
|
Nfld
& Labrador |
4 |
| Colorado |
4 |
|
North West Territories |
5 |
| Connecticut |
1 |
|
Nova Scotia |
3 |
| District of Columbia |
1 |
|
Nunavut |
5 |
| Delaware |
1 |
|
Ontario |
1 |
| Florida |
3 |
|
Prince Edward Island |
3 |
| Georgia |
3 |
|
Quebec |
2 |
| Hawaii |
5 |
|
Saskatchewan |
3 |
| Iowa |
3 |
|
Yukon |
5 |
| Idaho |
4 |
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| Illinois |
2 |
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| Indiana |
2 |
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| Kansas |
3 |
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| Kentucky |
2 |
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| Louisiana |
3 |
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| Maine |
2 |
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| Maryland |
1 |
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| Massachusetts |
1 |
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| Michigan |
2 |
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| Minnesota |
3 |
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| Missouri |
3 |
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| Montana |
4 |
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| N. Carolina |
2 |
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| N. Dakota |
3 |
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| Nebraska |
3 |
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| New Hampshire |
2 |
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| New Jersey |
1 |
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| New Mexico |
4 |
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| Nevada |
5 |
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| New York |
1 |
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| Ohio |
1 |
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| Oklahoma |
3 |
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| Oregon |
5 |
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| Pennsylanvia |
1 |
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| Rhode Island |
1 |
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| South Carolina |
3 |
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| South Dakotaa |
3 |
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| Tennesee |
2 |
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| Texas |
3 |
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| Utah |
4 |
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| Vermont |
1 |
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| Virginia |
2 |
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| Washington |
5 |
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| West Virginia |
1 |
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| Wisconsin |
2 |
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| Wyoming |
4 |
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| Mississippi |
3 |
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SHIPPING
NOTES:
Important - Please Read.
You will be asked to agree to these terms in the shopping cart. Thank
You!
To ensure freshnesss, the filling of all
Christmas, Hanukkah, Solstice, Dog and Cat Holiday GillianCrackers™
begins the first week of November.
We then
commence our Hanukkah and Christmas Shipping Schedule:
Beginning November
15th through to December 5th for USA Orders.
Beginning
December 1st through to December 21st for Canadian Orders.
Our target is to have every parcel in our customers' homes by December
24th.
You may receive your package well before that date,
however, we do not promise to reach you any earlier than Christmas
Eve day
(December 16th for Solstice Crackers)
(December 20th for Hanukkah Crackers)
Again,
especially with late orders placed in November and December,
we can only promise to have your crackers to you by December 24th.
If you are travelling, consider giving us your destination as your
shipping address
or let us know when you expect to leave home for the holidays.
Please
remember - smaller, out of-the-way or extreme northern communities,
may take longer for delivery!
For Hawaii, Alaska, NWT, Yukon, Nunavut and some areas
within Labrador - please order extra early
- otherwise express shipping costs will be applied.
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